Refund Policy - Paper Color

Refund Policy
Effective Date: 08/13/2025

At Paper Color, we aim for 100% customer satisfaction. This policy outlines how we handle returns, refunds, and replacements.

1. Retail Orders

• Returns accepted within 30 days of receipt for unused, undamaged products.

• Refunds issued to the original payment method after inspection.

• Shipping costs are non-refundable unless the product is defective or incorrect.

2. Wholesale & Custom Orders

• Non-refundable except for manufacturing defects.

• Claims must be submitted in writing within 7 days of receipt with photographic evidence.

• Replacements or partial refunds will be arranged depending on the issue.

3. How to Request a Return or Refund

Contact our customer service team at [Insert Email] with your order number and details of the issue.

4. Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to our error.

5. Processing Time

Refunds are processed within 7–10 business days after receiving the returned items.